Shipping policy

Shipping Policy

Thank you for shopping with Duck Duck Goose Embroidery & Co.! Every order is prepared with care, and we appreciate the opportunity to create something special for you.

Processing Times

Processing time is the time required to prepare your order before it is shipped. Shipping transit time begins after your package has been accepted by the shipping carrier.

Ready-to-Ship Items

Ready-to-ship items typically ship within 1–3 business days.

Custom Embroidered Items

Custom embroidered items are made especially for you. Please refer to the turnaround time listed on the product page or announced at the time of purchase.

Preorder Items

Preorder items are ordered from our suppliers after your purchase is placed. Estimated turnaround times are provided on each product listing and may change due to manufacturer production schedules or shipping delays outside of our control.

If your order contains both preorder and ready-to-ship items, your entire order will ship together once all items are available unless separate shipping has been purchased or arranged.

Shipping Rates

Shipping rates are calculated at checkout based on your order’s weight, size, and destination.

Any free shipping promotions apply only to qualifying orders within the United States unless otherwise stated.

Expedited Shipping

Selecting expedited shipping at checkout speeds up the shipping transit time only. It does not reduce or change the production or turnaround time required to complete custom embroidery.

If you need an order by a specific date, please contact us before placing your order to confirm availability.

Holiday & Event Deadlines

While we work hard to meet holiday, birthday, and special event deadlines, we cannot guarantee delivery by a specific date once a package has been shipped.

Carrier delays are outside of our control. We encourage customers to place holiday and event orders well in advance.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking information to update after the carrier receives your package.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, please contact us immediately. Address changes can only be made before your order ships.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges will be required before the package can be resent.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

Duck Duck Goose Embroidery & Co. is not responsible for:

  • Carrier delays
  • Lost packages
  • Stolen packages
  • Packages marked as delivered by the carrier

If you experience a shipping issue, please contact the carrier first to initiate a claim. We are happy to assist by providing shipment information if needed.

Damaged Orders

If your order arrives damaged, please notify us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging

We will review the claim and work with you to find an appropriate resolution.

International Shipping

At this time, Duck Duck Goose Embroidery & Co. ships within the United States only unless otherwise stated.

Questions?

We’re always happy to help!

Duck Duck Goose Embroidery & Co.
📧 duckduckgooseembroideryco@gmail.com

Thank you for supporting our small business! Every order is stitched with care, and we truly appreciate your support.